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This chapter describes the messages issued by Data Protection for Microsoft Exchange Server. The messages begin with the prefix ACN and are listed in numerical order.
| ACN0003S | An internal processing error has occurred. |
Explanation: An internal processing error has occurred.
System Action: Processing ends.
User Response: Retry the operation. If this error persists, contact your service representative.
| ACN0004E | An unknown error has been detected. |
Explanation: An internal processing error has occurred that prevents the generation of a message for a return code.
System Action: Processing continues.
User Response: Retry the operation. If this error persists, contact your service representative.
| ACN0005E | Out of memory. Stop other processes and try the operation again. |
Explanation: The machine has run out of memory.
System Action: Processing continues.
User Response: Close unnecessary processes and try the operation again.
| ACN0053E | License file (licensefile) could not be opened. |
Explanation: An attempt to read from the license file failed.
System Action: Processing ends.
User Response: Install the product again. This ensures that the correct license file is installed.
| ACN0054E | Read failure on license file (licensefile). |
Explanation: An attempt was made to read from the license file. This attempt failed.
System Action: Processing ends.
User Response: Reinstall the product. This will ensure that the correct license file is installed.
| ACN0055E | Write failure on license file (licensefile). |
Explanation: An attempt to write to the license file failed.
System Action: Processing ends.
User Response: Make sure enough space exists on the workstation to write to the license file. If enough space exists, run the command again.
| ACN0056E | Data in the license file (licensefile) is not in a valid format. |
Explanation: An attempt to read information from the license file failed.
System Action: Processing ends.
User Response: Install the product again.
| ACN0057E | The checksum in the license file (licensefile) does not match the license string text. |
Explanation: An attempt was made to read information from the license file. The checksum was not valid so it appears that the license file is not at the correct level.
System Action: Processing ends.
User Response: Reinstall the product.
| ACN0058E | The 'Try and Buy' license has expired. |
Explanation: This 'Try and Buy' license that was detected has expired.
System Action: Processing ends.
User Response: This product is no longer valid for use. A valid license must be obtained before running the product.
| ACN0100E | Incomplete command: |
Explanation: This message displays the incomplete command that was entered.
System Action: Processing ends.
User Response: Re-enter the complete command.
| ACN0101E | Invalid argument: |
Explanation: This message displays the command that was entered, up to and including the invalid command or option argument that was detected.
System Action: Processing ends.
User Response: Re-enter the command specifying a valid argument for the command or option.
| ACN0102E | Invalid command: |
Explanation: This message displays the invalid command that was entered.
System Action: Processing ends.
User Response: Re-enter a valid command.
| ACN0103E | Invalid option for the specified command: |
Explanation: This message displays the command that was entered, up to and including the option that was detected as invalid for the command.
System Action: Processing ends.
User Response: Re-enter the command specifying valid command options.
| ACN0104E | Invalid option: |
Explanation: This message displays the command that was entered, up to and including the invalid option that was detected.
System Action: Processing ends.
User Response: Re-enter the command specifying valid command options.
| ACN0105E | Missing argument: |
Explanation: This message displays the command that was entered, up to and including the command or option whose required argument is missing.
System Action: Processing ends.
User Response: Re-enter the command specifying a valid argument for the command or option.
| ACN0132W | Tracing could not be started. Processing will continue. |
Explanation: A problem prevented tracing from beginning.
System Action: Processing will continue with the command entered.
User Response: Refer to the other messages that display with this message to determine the problem.
| ACN0133W | Could not locate installation directory. Attempting to continue... |
Explanation: An attempt was made to read the registry to determine where the Tivoli Data Protection application client was installed. This attempt failed.
System Action: Processing will continue with the command entered.
User Response: There should be other messages along with this one. Refer to the other messages to determine the problem. If the problem can not be determined, it may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.
| ACN0134W | Could not locate log directory. Processing will continue... |
Explanation: An attempt was made to read the registry to determine where the Tivoli Data Protection application client log is located. This attempt failed.
System Action: Processing will continue with the command entered.
User Response: There should be other messages along with this one. Refer to the other messages to determine the problem. If the problem can not be determined, it may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.
| ACN0150I | Operation canceled by user. |
Explanation: The user has requested that the Data Protection for Microsoft Exchange Server application client end by entering ctrl-C.
System Action: Processing ends.
User Response: None
| ACN0151E | Errors occurred while processing the request. |
Explanation: Attempting to process the request entered, an error occurred.
System Action: Processing ends.
User Response: Attempt to determine the source of the errors from viewing the log file. Correct the problems and try running the command again.
| ACN0152I | Performance stats: seconds seconds spent in apicall API calls |
Explanation: The indicated number of seconds were spent making API calls for the indicated system.
System Action: Processing continues.
User Response: None
| ACN0153I | Performance stats: seconds seconds spent in function |
Explanation: The indicated number of seconds were spent the named function.
System Action: Processing continues.
User Response: None
| ACN0154E | The Data Protection for Microsoft Exchange Server application client cannot work with the version of the Tivoli Storage Manager API you have installed. Please install version version.release.level or greater. |
Explanation: The version of the Tivoli Storage Manager API currently installed on the system is older than the version used to build the Data Protection for Microsoft Exchange Server application client.
System Action: Processing ends.
User Response: Install a version of the Tivoli Storage Manager API at or later than the indicated level. A copy is distributed with the Data Protection for Microsoft Exchange Server application client.
| ACN0155E | The Data Protection for Microsoft Exchange Server application client cannot work with the release of Tivoli Storage Manager API you have installed. Please install release version.release.l evel or greater. |
Explanation: The release of the Tivoli Storage Manager API currently installed on the system is older than the release used to build the Data Protection for Microsoft Exchange Server application client.
System Action: Processing ends.
User Response: Install a release of the Tivoli Storage Manager API at or later than the indicated level. A copy is distributed with the Data Protection for Microsoft Exchange Server application client.
| ACN0156E | Could not load the Tivoli Storage Manager API. |
Explanation: The Tivoli Storage Manager API could not be loaded.
System Action: Processing ends.
User Response: Ensure the Tivoli Storage Manager API is correctly installed. Run the Data Protection for Microsoft Exchange Server application client with the /TRACEFLAGS=API /TRACEFILE=filename options and view the tracefile to determine why it could not be loaded. Another possible cause is that the TSMAPI.DLL does not exist in the system directory. Re-install the Tivoli Storage Manager API, if this is the case.
| ACN0160E | An authentication error occurred with your stored Tivoli Storage Manager password. |
Explanation: You were unable to log on to the Tivoli Storage Manager server due an authentication error.
System Action: Processing stops.
User Response: The stored Tivoli Storage Manager password may have become corrupted. Contact your Tivoli Storage Manager server administrator.
| ACN0161E | Authentication error. The password entered is not valid. You are not logged on to the Tivoli Storage Manager server. |
Explanation: An incorrect password was entered.
System Action: Processing stops.
User Response: Enter the correct Tivoli Storage Manager password and try again.
| ACN0162E | The passwords entered do not match. Please enter them again. |
Explanation: An incorrect password was entered.
System Action: Processing stops.
User Response: Enter the passwords again.
| ACN0163E | The directory path needs to be fully-qualified. |
Explanation: The /intopath option was specified without a fully-qualified path.
System Action: Processing stops.
User Response: Enter the command again and specify a fully-qualified path in the /intopath option.
| ACN0167E | The fully-qualified file name is too long. |
Explanation: An attempt was made to use a fully-qualified file name that was too long. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0200E | File (filename) could not be opened for reading. |
Explanation: An attempt was made to open a file for reading. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0201E | File (filename) could not be opened for writing. |
Explanation: An attempt was made to open a file for writing. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0202E | Read failure on file (filename). |
Explanation: An attempt was made to read from a file. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0203E | Write failure on file (filename). |
Explanation: An attempt was made to write to a file. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0204E | File (filename) could not be closed. |
Explanation: An attempt was made to close a file. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0205E | File (filename) statistics could not be obtained. |
Explanation: An attempt was made to obtain file statistics. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0206E | Directory (directory) could not be created. |
Explanation: An attempt was made to create a directory. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0207E | Directory path (directorypath) is too long. |
Explanation: An attempt was made to use a directory path that was too long. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0208E | There is not enough disk space for the operation attempted. |
Explanation: An attempted operation required more disk space than was available. The attempt failed.
System Action: Processing ends.
User Response: None
| ACN0209E | The rename of file (filename1) to (filename2) failed. |
Explanation: An attempt was made to rename a file. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0210E | The Tivoli Storage Manager high level qualifier is too long. |
Explanation: An attempt was made to use a Tivoli Storage Manager high level qualifier that was too long. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0211E | The Tivoli Storage Manager low level qualifier is too long. |
Explanation: An attempt was made to use a Tivoli Storage Manager low level qualifier that was too long. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0212E | The Tivoli Storage Manager filespace name is too long. |
Explanation: An attempt was made to use a Tivoli Storage Manager filespace name that was too long. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0213E | The maximum number of objects allowed per Tivoli Storage Manager transaction is t oo small. |
Explanation: In order to maintain backup data integrity, multiple backup objects are sent to the Tivoli Storage Manager server in a single transaction. The Tivoli Storage Manager server has indicated that the maximum number of objects allowed per transaction is less than the minimum required by the Data Protection for Microsoft Exchange Server application client.
System Action: Processing ends.
User Response: Increase the maximum number of objects allowed per transaction on the Tivoli Storage Manager server and retry the operation.
| ACN0214E | The backup object's management class backup copy group does not exist. |
Explanation: The Tivoli Storage Manager server has indicated that the backup object's management class backup copy group does not exist.
System Action: Processing ends.
User Response: Contact your Tivoli Storage Manager server administrator.
| ACN0215E | All backup objects do not have the same management class backup copy destination. |
Explanation: In order to maintain backup data integrity, multiple backup objects are sent to the Tivoli Storage Manager server within a single transaction. All backup objects within a single transaction are required to have the same management class backup copy destinations.
System Action: Processing ends.
User Response: Contact your Tivoli Storage Manager server administrator.
| ACN0216E | Unable to obtain space information for volume (volumename). |
Explanation: An attempt was made to obtain space information for a volume. This attempt failed.
System Action: Processing ends.
User Response: None
| ACN0217E | The Tivoli Storage Manager filespace name is invalid. |
Explanation: The filespace name or directory delimeter is invalid.
System Action: Processing ends.
User Response: Check that the filespace name length, characters, and directory delimeters are valid.
| ACN0218E | The Tivoli Storage Manager high level qualifier is invalid. |
Explanation: The high level qualifier name or directory delimeter is invalid.
System Action: Processing ends.
User Response: Check that the high level qualifier name length, characters, and directory delimeters are valid.
| ACN0219E | The Tivoli Storage Manager low level qualifier is invalid. |
Explanation: The low level qualifier name or directory delimeter is invalid.
System Action: Processing ends.
User Response: Check that the low level qualifier name length, characters, and directory delimeters are valid.
| ACN0256E | The password in your Tivoli Storage Manager options file has expired. Please change your password on the Tivoli Storage Manager server using the 'change password' command and then either change or remove the password value in your options file. |
Explanation: Your Tivoli Storage Manager password has expired. You need to change your password.
System Action: Processing ends.
User Response: Obtain a new password for your Tivoli Storage Manager server; node using the change password command or by asking your Tivoli Storage Manager Administrator to change your password.
| ACN0257E | Your password has expired. |
Explanation: Your Tivoli Storage Manager password has expired. A new password needs to be obtained.
System Action: Processing ends.
User Response: Obtain a new password for your Tivoli Storage Manager node using the change password command or by asking your Tivoli Storage Manager Administrator to change your password.
| ACN0258E | You did not enter a valid password. Processing ends. |
Explanation: The password that was entered was not a valid password.
System Action: Processing ends.
User Response: Re-enter the command specifying a valid password.
| ACN0259E | The password you entered for verification does not match the password you entered for your new password. Your password will not be changed. |
Explanation: The password you entered for verification of your new password does not match the new password that was entered.
System Action: Processing ends.
User Response: Try again to change your password being sure to enter the same password for the new password and for the verification password.
| ACN0260I | Password successfully changed. |
Explanation: The change password command completed successfully
System Action: Processing ends.
User Response: None
| ACN0261I | There are no backups for the server named servername. |
Explanation: There are no backups on the Tivoli Storage Manager server for the specified server name.
System Action: Processing ends.
User Response: None
| ACN0263E | Failed to start Web browser with a return code of returncode. |
Explanation: An attempt was made to start the web browser to view the TSM HTML b ook. This attempt failed.
System Action: Processing ends.
User Response: Start your web browser manually and point it to bookfrm.htm in the agent htm directory.
| ACN0264I | Could not find the default browser defined. An attempt will be made to use Microsoft Internet Explorer. |
Explanation: An attempt was made to read the registry to determine the default browser. However, a default browser is not defined. A determination will be made where Microsoft Internet Explorer is installed.
System Action: Processing continues.
User Response: It is possible that a default browser is not defined for the system. This is okay. An attempt will be made to use Microsoft Internet Explorer.
| ACN0265E | Could not find Internet Explorer. |
Explanation: An attempt was made to read the registry to determine where Microsoft's Internet Explorer was installed. This attempt failed.
System Action: Processing ends.
User Response: Make sure that the registry is set up correctly for Internet Explorer.
| ACN0266E | Could not find the Tivoli Storage Manager HTML books. |
Explanation: An attempt was made to read the registry to determine where the Tivoli Storage Manager books were installed. This attempt failed.
System Action: Processing ends.
User Response: It may be necessary to reinstall the application client code. This will ensure that the registry entries are set up correctly.
| ACN0267E | The verify password entered does not match the new password entered. |
Explanation: The verify password does not match the new password.
System Action: Processing ends.
User Response: Retry the command with a matching verify password.
| ACN0300E | Invalid restore type. |
Explanation: The type of restore requested is invalid.
System Action: Processing ends.
User Response: Re-enter the command specifying a valid restore type.
| ACN0301E | Invalid backup type. |
Explanation: The type of backup requested is invalid.
System Action: Processing ends.
User Response: Re-enter the command specifying a valid backup type.
| ACN351E | Invalid trace keyword - 'keyword' |
Explanation: A TRACEFLAG option in the user configuration file or on the command line is incorrect.
System Action: Client program did not initialize or tracing was not enabled in the applet.
User Response: Correct the value.
| ACN357E | Unable to open trace output file file-name. |
Explanation: A TRACEFILE option in the user configuration file or on the command line used a directory path and file-name combination to which you do not have write access.
System Action: Client program did not initialize.
User Response: Change the TRACEFILE value so that it is a location to which you have write access.
| ACN366E | Unable to close trace output file file-name. |
Explanation: An error occurred during the closing of a trace output file-name (for example, not enough disk space).
System Action: Processing continues.
User Response: Check the options.doc file for a description of possible causes of the error, or see your system administrator.
| ACN367E | Unable to write to trace file tracefile. Tracing disabled. |
Explanation: An error occurred when writing to the specified tracefile.
System Action: Tracing is disabled. Processing continues.
User Response: Ensure the device that the tracefile access is available and has sufficient space for the tracefile. Retry the command.
| ACN368E | Invalid trace file name (name too long). |
Explanation: A TRACEFILE option in the preferences files used a file name that is too long.
System Action: Client program did not initialize.
User Response: Change the file name used as the TRACEFILE so that it is equal to or less than 255 characters in length.
| ACN383E | Specifying the trace file 'link' as a symbolic link is not allowed. |
Explanation: Trace file 'linkname' cannot be a symbolic link.
System Action: The symbolic link 'linkname' is deleted, the trace file is recreated, and processing stops.
User Response: Specify the trace file location with the 'tracefile' option.
| ACN384E | Symbolic link 'linkname' to 'target' was successfully deleted. |
Explanation: Log 'linkname' cannot be a symbolic link.
System Action: The symbolic link 'linkname' is deleted, the log is recreated, and processing stops.
User Response: Check the location of the new file. To specify the location of log files, refer to the user's manual for the 'errorlogname' option, the 'schedlogname' option, and the 'DSM_LOG' environmental variable.
| ACN385E | Unable to delete symbolic link 'link'. |
Explanation: Log 'linkname' cannot be a symbolic link.
System Action: Processing stops.
User Response: Delete the symbolic link 'linkname'.
| ACN476E | program-name: cannot open file file-spec: error. |
Explanation: TDP cannot open the file.
System Action: TDP cannot complete the requested operation.
User Response: Retry the operation. If the problem continues, check with your system administrator.
| ACN3500I | Data Protection for Exchange: Starting backup type backup of object name from server server name. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a backup is started.
System Action: None
User Response: None Centrally logged
| ACN3501I | Data Protection for Exchange: backup type backup of object name from server server name completed successfully. bytes bytes sent in seconds seconds. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a backup completes successfully.
System Action: None
User Response: None Centrally logged
| ACN3502E | Data Protection for Exchange: backup type backup of object name from server server name failed, rc = return code. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a backup fails.
System Action: None
User Response: None Centrally logged
| ACN3503I | Data Protection for Exchange: backup type backup of storage group name from server server name was cancelled by the user. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group backup was cancelled by the user.
System Action: None
User Response: None Centrally logged
| ACN3504I | Data Protection for Exchange: Starting restore for server servername. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a restore.
System Action: None
User Response: None Centrally logged
| ACN3505I | Data Protection for Exchange: Restore from server servername to servername is complete. Total backups restored: Total bytes transferred: Elapsed processing time: Secs Throughput rate: Kb/Sec |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the end of a restore.
System Action: None
User Response: None Centrally logged
| ACN3506I | Data Protection for Exchange: Starting backup type restore of storage group storage group name to server server name. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a storage group restore.
System Action: None
User Response: None Centrally logged
| ACN3507E | Data Protection for Exchange: backup type restore of storage group storage group name to server server name completed successfully. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore completes successfully.
System Action: None
User Response: None Centrally logged
| ACN3508E | Data Protection for Exchange: backup type restore of storage group storage group name to server server name failed, rc = return code. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore fails.
System Action: None
User Response: None Centrally logged
| ACN3509I | Data Protection for Exchange: backup type restore of storage group storage group name to server server name was cancelled by the user. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log when a storage group restore was cancelled by the user.
System Action: None
User Response: None Centrally logged
| ACN3510I | Data Protection for Exchange: Attempting to inactivate the object: filespace - [filespace name], hl - [high level], ll - [low level] |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the attempt to inactivate an object.
System Action: None
User Response: None Centrally logged
| ACN3511I | Data Protection for Exchange: Inactivation of the previous objects succeeded. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the success of the inactivation of objects.
System Action: None
User Response: None Centrally logged
| ACN3512E | Data Protection for Exchange: Inactivation of the previous objects failed. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of the inactivation of objects.
System Action: None
User Response: None Centrally logged
| ACN3513E | Data Protection for Exchange: Inactivation of the previous objects was canceled. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of the inactivation of objects because the task was canceled by the user.
System Action: None
User Response: None Centrally logged
| ACN3514I | Data Protection for Exchange: Starting backup for server servername. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the start of a backup.
System Action: None
User Response: None Centrally logged
| ACN3516I | Data Protection for Exchange: Backup of server servername is complete. Total storage groups backed up: Total bytes transferred: Elapsed processing time: Secs Throughput rate: Kb/Sec |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the end of a backup request.
System Action: None
User Response: None Centrally logged
| ACN3517E | Data Protection for Exchange: Backup of server servername failed, rc = returncode. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of a backup request.
System Action: None
User Response: None Centrally logged
| ACN3518I | Data Protection for Exchange: Backup of server servername failed. The request was canceled by the user. |
Explanation: This is an informational message that is written to the Tivoli Storage Manager Server activity log indicating the failure of a backup request. The user canceled the backup.
System Action: None
User Response: None Centrally logged
| ACN5050I | A new configuration file has been created. |
Explanation: The /configfile value specified a file name that does not exist. A new file has been created.
System Action: Processing continues.
User Response: None.
| ACN5051W | The configuration file cannot be found, using default settings. |
Explanation: The /configfile value specified a file that cannot be found. Default settings will be used.
System Action: Processing continues using default settings.
User Response: Ensure that the configuration file exists, and enter the command again.
| ACN5052E | An error occurred trying to set the preference preference. |
Explanation: An error occurred while writing to the preferences file.
System Action: Processing ends.
User Response: View any other messages that were displayed. Fix any of the problems indicated and enter the command again.
| ACN5053E | The value for the preference preference is not valid. See the TDPEXCC HELP SET output or the User's Guide for valid SET command parameters. |
Explanation: The preference being set is not valid.
System Action: Processing ends.
User Response: Run the "tdpexcc help set" command or see the User's Guide for valid SET command parameters.
| ACN5054I | The preference has been set successfully. |
Explanation: The preference was set successfully.
System Action: Processing ends.
User Response: None
| ACN5055E | The Microsoft Exchange API could not be loaded. |
Explanation: If running on Microsoft Exchange 5.5, the dll that is attempting to load is edbbcli.dll. If running on a later version of Microsoft Exchange, the dll that is attempting to load is esebcli2.dll.
System Action: Processing ends.
User Response: Ensure that the Microsoft Exchange Server has been correctly installed.
| ACN5056I | The logfile log file could not be pruned. Processing will continue. |
Explanation: An attempt to prune the log was unsuccessful.
System Action: Processing continues.
User Response: Ensure that the log file name is valid and that the log file exists. If a valid log file name was specified, view the log for indications of what the problem may be.
| ACN5057I | The logfile log file has been pruned successfully. |
Explanation: The specified log file was pruned successfully.
System Action: Processing continues.
User Response: None.
| ACN5058W | The length of the logf ile name is greater than the maximum allowed. Processing will continue using a log file name of logfile in the current directory. |
Explanation: The log file name entered was not fully qualified. When the fully qualified log file name was created, it was longer than the maximum allowed length for a log file name.
System Action: Processing continues creating and using a log file in the current directory.
User Response: Update the log file name using a fully qualified path.
| ACN5059W | The logfile log file cannot be opened for writing. There will be no logging of events. |
Explanation: The specified log file could not be opened for append and logging of events will not occur. The log file may be read-only or the log file name is not valid.
System Action: Processing continues without logging.
User Response: Determine why the log could not be opened. You may need to ensure that the log file is not read-only, or ensure that a valid drive or partition is specified in the log file name.
| ACN5060E | A Tivoli Storage Manager API error has occurred. |
Explanation: A Tivoli Storage Manager API api error has occurred.
System Action: Processing ends.
User Response: Try the operation again. If the error persists, contact your service representative.
| ACN5061E | A Microsoft Exchange api error has occurred. |
Explanation: A Microsoft Exchange api error has occurred.
System Action: Processing ends.
User Response: Try the operation again. If the error persists, contact your service representative.
| ACN5062E | The version of Microsoft Exchange that is running is not a supported version for IBM Tivoli Storage Manager for Mail. |
Explanation: IBM Tivoli Storage Manager for Mail supports Microsoft Exchange 5.5 or Microsoft Exchange 2000.
System Action: Processing ends.
User Response: Update your Microsoft Exchange server to a supported version.
| ACN5063E | An error occurred trying to get the Microsoft Exchange version information. It could be a problem with the registry. Or, a Microsoft Exchange Server is not installed on this machine. |
Explanation: An attempt was made to read the registry to determine the level of Microsoft Exchange that is currently running. This attempt failed.
System Action: Processing ends.
User Response: Determine if the registry has been corrupted. Also, ensure that the Microsoft Exchange Server is installed on this machine.
| ACN5064W | The service cannot be started when doing a restore. |
Explanation: A request was made to restore the listed database. However, the service associated with this database has already started. The service needs to be stopped in order to do this restore.
System Action: Processing ends.
User Response: Stop the associated service and enter the restore command again.
| ACN5065E | All of the services associated with this restore are running. |
Explanation: A request was made to restore several databases. However, all of the services associated with these databases are running. The services need to be stopped in order to do this restore.
System Action: Processing ends.
User Response: Stop the associated services and enter the restore command again.
| ACN5066W | The storage group <storagegroup> does not exist. |
Explanation: The storage group that was entered that does not exist on the server specified.
System Action: Processing ends.
User Response: Enter the command specifying a storage group that exists.
| ACN5067E | None of the storage groups or databases entered exist. Or, if they do exist, and you are using Exchange 2000, the databases have not been dismounted. |
Explanation: The storage groups that were entered either do not exist on the Microsoft Exchange Server or the databases within the storage groups have not been dismounted.
System Action: Processing ends.
User Response: Verify that the storage groups or databases exist and that the databases have been dismounted before starting the restore.
| ACN5068W | The database <databasename> does not exist in the storage group <storagegroup>. |
Explanation: The database that was entered does not exist in the storage group that was entered.
System Action: Processing ends.
User Response: Enter the command again specifying a valid database name that exists in a valid storage group.
| ACN5069W | The database <database> in the storage group <storage group> is not dismounted. |
Explanation: While examining the list of databases to restore, it was determined that not all of the databases within the specified storage groups were dismounted.
System Action: Processing continues skipping over the listed databases and storage groups.
User Response: Ensure that the databases are dismounted and enter the command again.
| ACN5070W | The Directory Service is not running. The Directory will not be backed up. |
Explanation: A request was made to backup the Directory service. However, the Directory service needs to be running in order to do the backup.
System Action: Processing ends.
User Response: Start the Directory service and enter the backup command again.
| ACN5071W | The Information Store is not running. The Information Store will not be backed up. |
Explanation: A request was made to backup the Information Store. However, the Information Store needs to be running in order to do the backup.
System Action: Processing ends.
User Response: Start the Information Store and enter the backup command again.
| ACN5072W | Databases in storage group <storage group> are dismounted -- skipping. |
Explanation: A request was made to backup a set of storage groups. However, some databases in this storage group are not mounted. All of the databases need to be mounted in order to backup this storage group.
System Action: Processing continues, but dismounted databases are skipped.
User Response: Ensure that all of the databases are mounted in the storage group and start the backup for the storage group again.
| ACN5073E | None of the storage groups entered are in a state to be backed up. |
Explanation: A request was made to backup a set of storage groups. However, each of the storage groups entered has at least one database that is dismounted.
System Action: Processing ends.
User Response: Ensure that all of the databases are mounted in the storage groups and start the backup for the storage groups again.
| ACN5074E | None of the databases or storage groups entered exist. |
Explanation: A request was made to backup a set of storage groups or databases that do not. The storage group and database names might not have been entered using the correct casing.
System Action: Processing ends.
User Response: Ensure that the correct casing is used when entering the list of databases or storage groups to be backed up. Enter the backup command again.
| ACN5076W | Unable to inactivate all previous backup objects. |
Explanation: A request to inactivate some previous backup objects failed.
System Action: Processing ends.
User Response: When the next full backup of the database is run, another attempt will be made to inactivate the failed objects.
| ACN5083I | All of the storage groups entered have been excluded. |
Explanation: An attempt was made to do a backup. However, the storage groups or databases entered have been excluded by an exclude statement in the options file.
System Action: Processing ends.
User Response: If you want these storage groups or databases backed up, modify the exclude statements in your options file.
| ACN5084W | IS was not input as one of the parts to restore. The partial option will be ignored. |
Explanation: A request was made to restore either the private or public part of the Information Store. However, the IS was not input as one of the parts to restore.
System Action: Processing continues ignoring the partial option.
User Response: To restore either the public or private part of the Information Store, enter IS as an input.
| ACN5086W | None of the storage groups entered exist. Or, if doing a DBCOPY backup, the database entered does not exist. |
Explanation: A storage group was entered that does not exist on the server specified. Or, if a DBCOPY backup was entered, the dbname specified does not exist on the Microsoft Exchange Server.
System Action: Processing ends.
User Response: Enter the command specifying a storage group or dbname that exists.
| ACN5087E | PASSWORDACCESS is Generate. Either the stored password is incorrect or there is no stored password. If you do not have a stored password, use of the -TSMPassword=xxx option will set and store your password. |
Explanation: The client options file has the PASSWORDACCESS option set to generate. Currently, there is no password that has been stored. An initial password needs to be stored.
System Action: Processing ends.
User Response: Invoke the command again using the -TSMPassword option. Any subsequent commands should then complete without specifying a password.
| ACN5140I | Storage Group <storagegroup> does not exist - skipping. |
Explanation: The storage group that was specified by the user is not found on this Exchange server.
System Action: This storage group is skipped.
User Response: Ensure that the storage group name is spelled correctly and enter the command again.
| ACN5141I | Database <database>, Storage Group <storagegroup> does not exist - skipping. |
Explanation: This combination of storage group and database name that was specified is not found on this Microsoft Exchange server.
System Action: The storage group and database are skipped.
User Response: Ensure that the the storage group name and databse name are spelled correctly and enter the command again.
| ACN5142E | No storage group was found that matches the request. |
Explanation: The storage groups or databases could not be found on this Microsoft Exchange server.
System Action: Processing ends.
User Response: Ensure that the storage group or database names are spelled correctly and enter the command again.
| ACN5209I | There are no backups matching the server name servername and the following filespecs:filespecs. |
Explanation: There are no database backups on the Tivoli Storage Manager server for the specified server name.
System Action: Processing ends.
User Response: None
| ACN5237E | Unable to communicate with the Microsoft Exchange Server. |
Explanation: An attempt was made to communicate the with the Microsoft Exchange Server that was entered. This attempt failed.
System Action: Processing ends.
User Response: Ensure that the name of the Microsoft Exchange server that was entered is valid. Also, ensure that the Microsoft Exchange server is running.
| ACN5238E | Unable to retrieve the domain information for the Microsoft Exchange Server. |
Explanation: An attempt was made to retrieve the domain information for the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Ensure that the Microsoft Exchange server is running.
| ACN5239E | Unable to retrieve the storage group information. |
Explanation: An attempt was made to retrieve the storage group information for the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Ensure that the Microsoft Exchange Server is running properly.
| ACN5240E | Unable to retrieve the database information. |
Explanation: An attempt was made to retrieve the database information for the storage group of the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Ensure that the Microsoft Exchange Server is running properly.
| ACN5241E | The Microsoft Exchange Information Store is currently not running. |
Explanation: An attempt was made to retrieve the Microsoft Exchange Server information. This attempt failed.
System Action: Processing ends.
User Response: In order to retrieve the Microsoft Exchange Server information, the Microsoft Exchange Information Store needs to be running. Start this service to get the requested information.
| ACN5301E | Unable to get the value for the Organization from the registry. |
Explanation: An attempt was made to read the registry to determine the organization for the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Determine if there is a problem with the registry or ensure that the Microsoft Exchange Server is installed properly.
| ACN5302E | Unable to get the value for the Site from the registry. |
Explanation: An attempt was made to read the registry to determine the site for the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Determine if there is a problem with the registry or ensure that the Microsoft Exchange Server is installed properly.
| ACN5303E | Unable to get the value for Circular Logging from the registry. |
Explanation: An attempt was made to read the registry to determine the Circular Logging setting for either the IS or the DIR of the Microsoft Exchange Server. This attempt failed.
System Action: Processing ends.
User Response: Determine if there is a problem with the registry or ensure that the Microsoft Exchange Server is installed properly.
| ACN5304E | Unable to open service to determine if running or not. |
Explanation: An attempt to open a service failed.
System Action: Processing ends.
User Response: Determine if there is a problem with the Microsoft Exchange server.
| ACN5305E | Unable to query service information. |
Explanation: An attempt to query specific service information failed.
System Action: Processing ends.
User Response: Determine if there is a problem with the Microsoft Exchange server.
| ACN5350E | An unknown Exchange API error has occurred. |
Explanation: An Exchange API error has occurred but the associated error message could not be found. The Windows NT event log may contain more information.
System Action: Processing ends.
User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.
| ACN5351E | The Exchange server application is not registered for backup. |
Explanation: The Exchange server application must be registered for backup with the Windows Server. The Windows NT event log may contain more information.
System Action: Processing ends.
User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.
| ACN5352E | The Exchange server application is not registered for offline restore. |
Explanation: The Exchange server application must be registered for offline restore with the Windows Server. The Windows NT event log may contain more information.
System Action: Processing ends.
User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.
| ACN5353E | The Exchange server application is not registered for online restore. |
Explanation: The Exchange server application must be registered for online restore with the Windows Server. The Windows NT event log may contain more information.
System Action: Processing ends.
User Response: If the Windows NT event log does not help resolve the problem, verify the Exchange Server installation and retry the operation. If the error persists, contact your service representative.
| ACN5354E | The storage group was not found. |
Explanation: The specified storage group name was not found.
System Action: Processing ends.
User Response: Verify the command input and retry the operation. If the error persists, contact your service representative.
| ACN5355E | The database was not found. |
Explanation: The specified database name was not found.
System Action: Processing ends.
User Response: Verify the command input and retry the operation. If the error persists, contact your service representative.
| ACN5356E | The database file name is undefined. |
Explanation: Every Microsoft Exchange database must specify a database file name.
System Action: Processing ends.
User Response: Verify the database properties and retry the operation. If the error persists, contact your service representative.
| ACN5357W | The truncation of the transaction log failed. |
Explanation: The truncation of the transaction log failed.
System Action: Processing continues.
User Response: Refer to other messages that are displayed to determine the problem.
| ACN5358E | A Microsoft Exchange API protocol error has occurred. |
Explanation: An unrecoverable Microsoft Exchange API protocol error has occurred.
System Action: Processing ends.
User Response: Contact your service representative.
| ACN5359E | An attempt was made to get the TEMP environment variable. This attempt failed. |
Explanation: The TEMPLOGRESTOREPATH option was not set for the restore. Therefore, an attempt was made to get the TEMP environment variable for the machine. This attempt failed.
System Action: Processing ends.
User Response: Ensure that the TEMP environment variable is set for this machine. You can also use the TEMPLOGRESTOREPATH option with the restore.
| ACN5360E | The /ERASEexistingdata option is not allowed during a partial restore. |
Explanation: A partial storage group restore was requested with the /ERASEexistingdata option. The /ERASEexistingdata option is not allowed during a partial restore.
System Action: Processing ends.
User Response: Enter the command to restore the entire storage group or enter the command without the /ERASEexistingdata option.
| ACN5361E | It is invalid to have an '*' within a storage group name. |
Explanation: An attempt was made to backup a storage group that contains an '*'. It is invalid to have an '*' in a storage group name.
System Action: Processing continues, but this storage group will not be backed up.
User Response: Rename the storage group, otherwise this storage group cannot be backed up.
| ACN5362W | The filespace <filespace> in an invalid filespace name. |
Explanation: The filespace displayed in the message exists, but is an invalid filespace.
System Action: Processing continues, but this filespace will not be used.
User Response: Ensure that the storage group name does not contain invalid characters. Refer to the Microsoft Exchange documentation for the list of invalid characters.
| ACN5500E | The MultiByteToWideChar() function failed. |
Explanation: An internal error occurred.
System Action: Processing ends.
User Response: Retry the operation. If this error persists, contact your service representative.
| ACN5501E | The WideCharToMultiByte() function failed. |
Explanation: An internal error occurred.
System Action: Processing ends.
User Response: Retry the operation. If this error persists, contact your service representative.
| ACN5705W | An error was encountered with Tivoli Storage Manager API initialization, rc = returncode. Examine the dsierror.log for more information or determine if the TSM API is installed properly. |
Explanation: An attempt was made to run setup for the Tivoli Storage Manager API. However, errors were encountered.
System Action: Processing continues.
User Response: Examine the dsierror.log file to determine the problem. If this file does not exist, it is possible that the TSM API is not installed properly. If this is the case, reinstall the TSM API and try running the command again.
| ACN5706I | The logfile_name log file did not need pruning. |
Explanation: The log file specified did not need to be pruned.
System Action: Processing continues.
User Response: The log file will automatically be pruned at a later date. If the log file is too large now, lower the number of days the log entries are retained.
| ACN5707W | The logfile_name log file could not be opened for writing. The log was not pruned and there will be no logging of events. |
Explanation: The log could not be opened for append. Therefore, there will be no logging done and the request to prune was not done.
System Action: Processing continues without logging and without pruning.
User Response: Determine why the log could not be opened. You may need to ensure that the file is not read-only, or ensure that a valid drive or partition is specified with the log file name.
| ACN5724I | No databases have been selected for backup. |
Explanation: The Backup button was pressed but no databases have been selected in the list in the graphical user interface.
System Action: Processing stops.
User Response: Select a database and press the Backup button.
| ACN5725I | No Storage Groups have been selected for backup. |
Explanation: The Backup button was pressed but no Storage Groups have been selected in the tree or list in the graphical user interface.
System Action: Processing stops.
User Response: Select a Storage Group and press the Backup button.
| ACN5741I | No Backups have been selected for restore. |
Explanation: The Restore button was pressed but nothing was selected in the tree or list view.
System Action: Processing stops.
User Response: Make a selection in the tree or list view and press the Restore button again.
| ACN5758W | At least one of the database's services that is selected for restore is running. Do you want to stop the service(s)? |
Explanation: A service that you are trying to restore is running.
System Action: None
User Response: In Exchange 5.5 stop the corresponding service, and in Exchange 2000 dismount the database.
| ACN5759W | At least one of the databases that is selected for restore is mounted. Do you want to dismount the database(s)? |
Explanation: A database you are trying to restore is mounted.
System Action: None
User Response: Click 'OK' to dismount and continue, or cancel to stop.
| ACN5766E | Unable to dismount database database in storage group storage group. Do you want to continue the restore process? |
Explanation: An error occurred while trying to dismount a database.
System Action: None.
User Response: Press OK to continue the restore or press cancel to stop.