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Dental clinic: New unit system increases patient satisfaction

(Vienna 5th June 2012) It has been two years since the so-called Home Unit System was successfully introduced at the Bernhard Gottlieb University Clinic of Dentistry at the Medical University of Vienna. "Patient satisfaction rates and the level of student achievement have never been so high," enthuses Andreas Moritz of the Bernhard Gottlieb University Clinic of Dentistry.

The unit system allows for a 72 week internship in the last two years of study, during which the students work continuously in the same place in fixed units instead of swinging from faculty to faculty as previously. According to Moritz, "the faculties come to the students, as it were, and not the other way round."

This way, 24 students in six units, each with six treatment units, care for a single patient "from start of the treatment to finish" under the supervision of a Senior Physician or an Assistant Physician. It is also multidisciplinary: from dental maintenance, through periodontology to prosthodontics, surgery and orthodontics.

The most important benefits for the students are: more time for treatments, accelerated work flow, practical relevance and improved quality. For the patients, the single point of contact means amongst other things shorter waiting times and a closer patient-physician bond. "This is perfect learning by doing," says Moritz.

Service:
"EUROPERIO7", the 7th conference of the European Federation of Periodontology takes place from 6th to 9th June 2012 in Vienna (Vienna Conference Centre). Around 7,000 experts have registered. Further information can be found on the Austrian Federation of Periodontology website: www.oegp.at.