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Organisation and Tasks

Head: Christian Reichetzeder

Team Helpdesk

  • Processing of fault reports and queries
  • Arranging onsite services 
  • Imparting of contact with application specialists
  • Personal advice
  • Participation in the preparation of documentation and manuals
  • User alerts in case of IT services disturbances

Team PC-Systems

  • Installation and maintenance of IT equipment in the administration, in classrooms, student workstations and various organizational units
  • Hardware procurement and support in the selection
  • Operating the central software distribution system
  • Operation and support of the paid print services for students
  • Shopping, licensing and transfer of software (operating systems and application software)
  • Operating of an encryption solution
  • Processing of research calls

Sophos-Anti-Virus

  • Procurement, construction and operation of the update infrastructure
  • Provision of installation packages
  • Support and contact to the manufacturer