Head: Christian Reichetzeder
Team Helpdesk
- Processing of fault reports and queries
- Arranging onsite services
- Imparting of contact with application specialists
- Personal advice
- Participation in the preparation of documentation and manuals
- User alerts in case of IT services disturbances
Team PC-Systems
- Installation and maintenance of IT equipment in the administration, in classrooms, student workstations and various organizational units
- Hardware procurement and support in the selection
- Operating the central software distribution system
- Operation and support of the paid print services for students
- Shopping, licensing and transfer of software (operating systems and application software)
- Operating of an encryption solution
- Processing of research calls
Sophos-Anti-Virus
- Procurement, construction and operation of the update infrastructure
- Provision of installation packages
- Support and contact to the manufacturer