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Hospital Management

Hospital Management consultation services include institutional strategic guidance, overall clinical management, facilities optimization, medical practice modernization, and operations support.

MUVI offers a broad scope of Hospital Management consultation services across four fundamental project phases for both new and existing healthcare provider facilities. This 4-phase business model is outlined below.

Based on the nature of the project engagement, this is a cyclical, dynamic process. MUVI is pre- pared to lead or join any project team, in any project management phase.

Detailed descriptions of MUVI service offerings and competencies are provided in subsequent pages.


A. Broad guidance

  • Broad mission and vision formulation guidance
  • Core strength evaluation and basic needs assessment

B. Physical plant consultation

  • Capital investment decision-making guidance from the clinical perspective
  • Physical plant design and layout consultation from the clinical perspective, including functional description
  • Re-structuring, re-engineering, and retro-fitting project management

C. General clinical, academic, and research consultation

  • Medical and Functional Briefs
  • Preliminary feasibility studies and market analyses
  • Scope of clinical service advising
  • University / teaching hospital development
  • Curricula consultation
  • Research infrastructure planning


A. In-depth operations and patient care plans

  • Administrative leadership structure advising
  • Operations infrastructure for diagnostics and therapeutics, including ancillary services
    (i.e., nursing, pharmacy, labs, dietary, OT/PT, social services)
  • Detailed concepts for general and specialty services
  • Development of a quality management and risk management plan

B. Provider corporate services

  • Hospital budget and finance planning
  • Informational service planning
    (accounts; collections; HR; admissions/discharges; billing/ coding; medical records; IT)
  • Support service planning (central supply; facilities management; biomedical technology com- missioning and maintenance)

C. Facility design consultation

  • Supports architectural partner by providing detailed spatial schedules and functional descriptions
  • Detailed concepts for major medical equipment use
  • Collaborative feedback solicited during “train the trainer” workshops and MUV “residencies”

D. Staffing

  • Staffing plans concept, with optimal staff ratios and shift plans
  • Staff service scope definition
  • Staff training and ongoing education plan


A. Project management

  • Provide connections to a broad international network of architectural, technical, and construction partners for comprehensive project implementation
  • Offer intermediary project management services during construction phase to coordinate mul- tiple partners and subcontractors
  • Advise on critical administrative functions for successful construction, such as budget and accounts management, tender negotiations, and contracts review

B. Evidence-based standards advising

  • Coordinate interim construction reviews to identify execution flaws from the clinical perspective
  • Supervise large medical technology installations with architectural partner (i.e., diagnostics and imaging major medical equipment)
  • Support architectural partner with facilities management-related functions

Operational activation / mobilization

A. Operational activation

  • Establish key onsite operators, using MUV medical and chief executives, for leadership and knowledge base support
  • Coordinate leadership structure with owners/investors
  • Perform pre-audits with architectural partner to identify and reconcile differences in opera- tional/functional plans
  • Verify completion of: major medical equipment commissioning and calibration checks; viability of support services (central supply; facilities management); platforms for informational services (HR, accounts, admissions/discharges, medical records, billing/coding, IT)
  • Coordinate staff recruitment and training, including verification of credentials, licenses, and privileges
  • Formulate and review all basic standard operating protocols necessary for opening based on European practice standards

B. Operational oversight

  • Coordinate clinical governance system oversight
  • Implement major clinical departmental service plans
  • Implement ancillary service coordination plan (i.e., nursing, pharmacy, laboratories, diagnos- tics/imaging)
  • Initiate vital risk management and compliance processes
  • Initiate facilities risk assessments and implement steps to execute facilities management plans
  • Develop and implement provider marketing concept

C. Human resources

  • Coordinate staff recruitment/hiring
  • Organize just-in-time staff training

Start of Operations

A. Clinical and non-clinical onsite operational managenent

  • Provide key onsite operators from Medical University of Vienna to serve as onsite executive leadership and offer knowledge base support
  • Deploy MUVI Senior Medical Advisors for enhanced knowledge transfer
  • Confirm effective start-up and ongoing operations of all provider services:
    • All diagnostic and therapeutic patient care services
    • Provider operations and corporate services: 
      Administrative leadership structure (CEO, CMO, COO, department heads); budget and finance; quality and risk management; legal and regulatory affairs; hospital policies and procedures; press/media relations
      Informational services
      Human resources; accounts; collections; admissions/discharges; billing/coding; medical records; IT
      Support services
      Central supply
  • Facilities management per EN15221 standards


A. Service growth and cost reduction

  • Development of specialty service lines and “centers of excellence”
  • Population-based care and the disease management team approach
  • Outpatient service improvement
  • Operational workflow re-structuring
  • Optimization of electronic medical information systems
  • Modernization of same-day / minimally invasive surgical services
  • “Boutique” medical care and retail concept implementation (i.e., plastics, rehabilitation, 
    dermatology, and health and wellness)

B. Value-added service

  • Accreditation and certification services (i.e., Joint Commission International, International Organization for Standardization / ISO, Bupa International)
  • Quality assessment and continuous performance improvement
  • Risk management support
  • Organization of hospital incident reporting and “near miss” analysis
  • Telemedicine and remote case review for quality control
  • Research coordination
  • Central sterile processing services, including logistics
  • Surgical platform supply management

C. Staff development

  • MUVI Academy Program, for customized staff education and training
  • Medical Staff governance development to prioritize quality of care
  • Continuous Medical Education (CME )coordination for physicians
  • Nursing education programs to maintain clinical competence of nursing and ancillary support staff
  • Access to Medical University of Vienna specialty and subspecialty training and programs
  • Medical University of Vienna degree programs
  • Use of Medical University of Vienna research libraries
  • Continuous professional development (CPD) and lifelong learning programs