Hospital Management consultation services include institutional strategic guidance, overall clinical management, facilities optimization, medical practice modernization, and operations support.
MUVI offers a broad scope of Hospital Management consultation services across four fundamental project phases for both new and existing healthcare provider facilities. This 4-phase business model is outlined below.
Based on the nature of the project engagement, this is a cyclical, dynamic process. MUVI is prepared to lead or join any project team, in any project management phase.
Detailed descriptions of MUVI service offerings and competencies are provided in subsequent pages.
Development
A. Broad guidance
- Broad mission and vision formulation guidance
- Core strength evaluation and basic needs assessment
B. Physical plant consultation
- Capital investment decision-making guidance from the clinical perspective
- Physical plant design and layout consultation from the clinical perspective, including functional description
- Re-structuring, re-engineering, and retro-fitting project management
C. General clinical, academic, and research consultation
- Medical and Functional Briefs
- Preliminary feasibility studies and market analyses
- Scope of clinical service advising
- University / teaching hospital development
- Curricula consultation
- Research infrastructure planning
Planning
A. In-depth operations and patient care plans
- Administrative leadership structure advising
- Operations infrastructure for diagnostics and therapeutics, including ancillary services
(i.e., nursing, pharmacy, labs, dietary, OT/PT, social services) - Detailed concepts for general and specialty services
- Development of a quality management and risk management plan
B. Provider corporate services
- Hospital budget and finance planning
- Informational service planning
(accounts; collections; HR; admissions/discharges; billing/ coding; medical records; IT) - Support service planning (central supply; facilities management; biomedical technology com- missioning and maintenance)
C. Facility design consultation
- Supports architectural partner by providing detailed spatial schedules and functional descriptions
- Detailed concepts for major medical equipment use
- Collaborative feedback solicited during “train the trainer” workshops and MUV “residencies”
D. Staffing
- Staffing plans concept, with optimal staff ratios and shift plans
- Staff service scope definition
- Staff training and ongoing education plan
Construction
A. Project management
- Provide connections to a broad international network of architectural, technical, and construction partners for comprehensive project implementation
- Offer intermediary project management services during construction phase to coordinate multiple partners and subcontractors
- Advise on critical administrative functions for successful construction, such as budget and accounts management, tender negotiations, and contracts review
B. Evidence-based standards advising
- Coordinate interim construction reviews to identify execution flaws from the clinical perspective
- Supervise large medical technology installations with architectural partner (i.e., diagnostics and imaging major medical equipment)
- Support architectural partner with facilities management-related functions
Operational activation / mobilization
A. Operational activation
- Establish key onsite operators, using MUV medical and chief executives, for leadership and knowledge base support
- Coordinate leadership structure with owners/investors
- Perform pre-audits with architectural partner to identify and reconcile differences in opera- tional/functional plans
- Verify completion of: major medical equipment commissioning and calibration checks; viability of support services (central supply; facilities management); platforms for informational services (HR, accounts, admissions/discharges, medical records, billing/coding, IT)
- Coordinate staff recruitment and training, including verification of credentials, licenses, and privileges
- Formulate and review all basic standard operating protocols necessary for opening based on European practice standards
B. Operational oversight
- Coordinate clinical governance system oversight
- Implement major clinical departmental service plans
- Implement ancillary service coordination plan (i.e., nursing, pharmacy, laboratories, diagnos- tics/imaging)
- Initiate vital risk management and compliance processes
- Initiate facilities risk assessments and implement steps to execute facilities management plans
- Develop and implement provider marketing concept
C. Human resources
- Coordinate staff recruitment/hiring
- Organize just-in-time staff training
Start of Operations
A. Clinical and non-clinical onsite operational managenent
- Provide key onsite operators from Medical University of Vienna to serve as onsite executive leadership and offer knowledge base support
- Deploy MUVI Senior Medical Advisors for enhanced knowledge transfer
- Confirm effective start-up and ongoing operations of all provider services:
- All diagnostic and therapeutic patient care services
- Provider operations and corporate services:
Administration
Administrative leadership structure (CEO, CMO, COO, department heads); budget and finance; quality and risk management; legal and regulatory affairs; hospital policies and procedures; press/media relations
Informational services
Human resources; accounts; collections; admissions/discharges; billing/coding; medical records; IT
Support services
Central supply
Enhancement
A. Service growth and cost reduction
- Development of specialty service lines and “centers of excellence”
- Population-based care and the disease management team approach
- Outpatient service improvement
- Operational workflow re-structuring
- Optimization of electronic medical information systems
- Modernization of same-day / minimally invasive surgical services
- “Boutique” medical care and retail concept implementation (i.e., plastics, rehabilitation,
dermatology, and health and wellness)
B. Value-added service
- Accreditation and certification services (i.e., Joint Commission International, International Organization for Standardization / ISO, Bupa International)
- Quality assessment and continuous performance improvement
- Risk management support
- Organization of hospital incident reporting and “near miss” analysis
- Telemedicine and remote case review for quality control
- Research coordination
- Central sterile processing services, including logistics
- Surgical platform supply management
C. Staff development
- MUVI Academy Program, for customized staff education and training
- Medical Staff governance development to prioritize quality of care
- Continuous Medical Education (CME )coordination for physicians
- Nursing education programs to maintain clinical competence of nursing and ancillary support staff
- Access to Medical University of Vienna specialty and subspecialty training and programs
- Medical University of Vienna degree programs
- Use of Medical University of Vienna research libraries
- Continuous professional development (CPD) and lifelong learning programs