Hospital Management consultation services include institutional strategic guidance, overall clinical management, facilities optimization, medical practice modernization, and operations support.
MUVI offers a broad scope of Hospital Management consultation services across four fundamental project phases for both new and existing healthcare provider facilities. This 4-phase business model is outlined below.
Based on the nature of the project engagement, this is a cyclical, dynamic process. MUVI is pre- pared to lead or join any project team, in any project management phase.
Detailed descriptions of MUVI service offerings and competencies are provided in subsequent pages.
Development
A. Broad guidance
- Broad mission and vision formulation guidance
- Core strength evaluation and basic needs assessment
B. Physical plant consultation
- Capital investment decision-making guidance from the clinical perspective
- Physical plant design and layout consultation from the clinical perspective, including functional description
- Re-structuring, re-engineering, and retro-fitting project management
C. General clinical, academic, and research consultation
- Medical and Functional Briefs
- Preliminary feasibility studies and market analyses
- Scope of clinical service advising
- University / teaching hospital development
- Curricula consultation
- Research infrastructure planning
Planning
A. In-depth operations and patient care plans
- Administrative leadership structure advising
- Operations infrastructure for diagnostics and therapeutics, including ancillary services
(i.e., nursing, pharmacy, labs, dietary, OT/PT, social services) - Detailed concepts for general and specialty services
- Development of a quality management and risk management plan
B. Provider corporate services
- Hospital budget and finance planning
- Informational service planning
(accounts; collections; HR; admissions/discharges; billing/ coding; medical records; IT) - Support service planning (central supply; facilities management; biomedical technology com- missioning and maintenance)
C. Facility design consultation
- Supports architectural partner by providing detailed spatial schedules and functional descriptions
- Detailed concepts for major medical equipment use
- Collaborative feedback solicited during “train the trainer” workshops and MUV “residencies”
D. Staffing
- Staffing plans concept, with optimal staff ratios and shift plans
- Staff service scope definition
- Staff training and ongoing education plan
Construction
A. Project management
- Provide connections to a broad international network of architectural, technical, and construction partners for comprehensive project implementation
- Offer intermediary project management services during construction phase to coordinate mul- tiple partners and subcontractors
- Advise on critical administrative functions for successful construction, such as budget and accounts management, tender negotiations, and contracts review
B. Evidence-based standards advising
- Coordinate interim construction reviews to identify execution flaws from the clinical perspective
- Supervise large medical technology installations with architectural partner (i.e., diagnostics and imaging major medical equipment)
- Support architectural partner with facilities management-related functions
Operational activation / mobilization
A. Operational activation
- Establish key onsite operators, using MUV medical and chief executives, for leadership and knowledge base support
- Coordinate leadership structure with owners/investors
- Perform pre-audits with architectural partner to identify and reconcile differences in opera- tional/functional plans
- Verify completion of: major medical equipment commissioning and calibration checks; viability of support services (central supply; facilities management); platforms for informational services (HR, accounts, admissions/discharges, medical records, billing/coding, IT)
- Coordinate staff recruitment and training, including verification of credentials, licenses, and privileges
- Formulate and review all basic standard operating protocols necessary for opening based on European practice standards
B. Operational oversight
- Coordinate clinical governance system oversight
- Implement major clinical departmental service plans
- Implement ancillary service coordination plan (i.e., nursing, pharmacy, laboratories, diagnos- tics/imaging)
- Initiate vital risk management and compliance processes
- Initiate facilities risk assessments and implement steps to execute facilities management plans
- Develop and implement provider marketing concept
C. Human resources
- Coordinate staff recruitment/hiring
- Organize just-in-time staff training
Start of Operations
A. Clinical and non-clinical onsite operational managenent
- Provide key onsite operators from Medical University of Vienna to serve as onsite executive leadership and offer knowledge base support
- Deploy MUVI Senior Medical Advisors for enhanced knowledge transfer
- Confirm effective start-up and ongoing operations of all provider services:
- All diagnostic and therapeutic patient care services
- Provider operations and corporate services:
Administration
Administrative leadership structure (CEO, CMO, COO, department heads); budget and finance; quality and risk management; legal and regulatory affairs; hospital policies and procedures; press/media relations
Informational services
Human resources; accounts; collections; admissions/discharges; billing/coding; medical records; IT
Support services
Central supply
- Facilities management per EN15221 standards
Enhancement
A. Service growth and cost reduction
- Development of specialty service lines and “centers of excellence”
- Population-based care and the disease management team approach
- Outpatient service improvement
- Operational workflow re-structuring
- Optimization of electronic medical information systems
- Modernization of same-day / minimally invasive surgical services
- “Boutique” medical care and retail concept implementation (i.e., plastics, rehabilitation,
dermatology, and health and wellness)
B. Value-added service
- Accreditation and certification services (i.e., Joint Commission International, International Organization for Standardization / ISO, Bupa International)
- Quality assessment and continuous performance improvement
- Risk management support
- Organization of hospital incident reporting and “near miss” analysis
- Telemedicine and remote case review for quality control
- Research coordination
- Central sterile processing services, including logistics
- Surgical platform supply management
C. Staff development
- MUVI Academy Program, for customized staff education and training
- Medical Staff governance development to prioritize quality of care
- Continuous Medical Education (CME )coordination for physicians
- Nursing education programs to maintain clinical competence of nursing and ancillary support staff
- Access to Medical University of Vienna specialty and subspecialty training and programs
- Medical University of Vienna degree programs
- Use of Medical University of Vienna research libraries
- Continuous professional development (CPD) and lifelong learning programs